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Terms of Service

Last updated: January 1, 2026

1. Agreement to Legal Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you") and Bennet Gallein IT Solutions UG (haftungsbeschränkt), operating as remote-backups.com, Elbinger Str. 18, 21339 Lüneburg, Germany (VAT: DE461085807) ("Operator", "we", "us"), governing your access to and use of the website remote-backups.com and all related services (collectively, the "Services").

By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must immediately discontinue use of the Services.

2. Our Services

remote-backups.com provides offsite backup storage services primarily focused on the Proxmox ecosystem. The Services support the Proxmox Backup Server protocol, SFTP, and other supported protocols as documented on our website. The Services are available to both consumers (B2C) and businesses (B2B).

All data is stored exclusively in Germany and the European Union. Our infrastructure is located in Frankfurt (Interwerk), Hamburg (Atlas Edge, Ahrensburg), and Düsseldorf (MyLoc). Webhosting is provided by Hetzner. Edge locations are operated via Hetzner, OVH, and Akamai.

3. User Representations

By using the Services, you represent and warrant that:

  • You are at least 18 years of age.
  • You have the legal capacity to enter into these Terms.
  • You are not located in, or a citizen or resident of, any country subject to applicable sanctions or embargoes.
  • You will not use the Services for any illegal purpose or in violation of any applicable law or regulation.
  • All information you provide during registration and use of the Services is accurate, current, and complete.
  • You will maintain the security and confidentiality of your account credentials.

4. User Registration

To use the Services, you must create an account. Each account is for a single user only. Multi-user accounts are not available. You are solely responsible for all activity that occurs under your account.

Accounts may not be transferred, sold, or assigned to any third party. You must promptly notify us at support@remote-backups.com if you become aware of any unauthorized use of your account.

5. Free Tier

We offer a free tier of up to 100 GB of backup storage at no cost and without requiring a credit card. The free tier is provided on a best-effort basis when capacity is available. It does not include any service level agreement (SLA) or uptime guarantee. We reserve the right to modify, limit, or discontinue the free tier at any time without prior notice.

6. Purchases and Payment

Paid Services are billed on a monthly basis using dynamic on-demand pricing. Storage usage is collected over the full calendar month and billed after 30 days. All prices are net prices and do not include applicable value-added tax (VAT), which will be added where required by law.

Payments are processed through Stripe and Mollie. Accepted payment methods include credit cards, PayPal, and other methods made available through our payment processors.

In the event of a failed payment, we will retry the payment multiple times over a 14-day window. If payment is not successfully collected within this period, we reserve the right to terminate your account in accordance with Section 14.

Users may add balance to their account. Top-up payments receive a 10% bonus credit. No annual discount plans are currently offered.

Refund Policy: All payments are non-refundable, except where expressly stated otherwise in these Terms (see Section 16 regarding changes to these Terms).

6.1 Consumer Right of Withdrawal

If you are a consumer within the European Union, you generally have the right to withdraw from a distance contract within 14 days without giving any reason. However, in accordance with § 356 Abs. 5 BGB (German Civil Code), the right of withdrawal expires for contracts for the supply of digital content which is not supplied on a tangible medium if the performance has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal. By using the Services and beginning to store backup data, you expressly consent to the immediate provision of the digital service and acknowledge the loss of your right of withdrawal.

7. Prohibited Activities

You may not use the Services to:

  • Store, distribute, or transmit any content that is illegal under applicable law, including but not limited to content that infringes intellectual property rights, contains child sexual abuse material, or promotes terrorism.
  • Engage in any activity that disrupts, interferes with, or places an unreasonable burden on the Services or the infrastructure supporting the Services.
  • Attempt to gain unauthorized access to any part of the Services, other user accounts, or any systems or networks connected to the Services.
  • Use the Services for cryptocurrency mining, file sharing or distribution platforms, content delivery, web hosting, or any purpose other than backup storage.
  • Resell, redistribute, or sublicense access to the Services without our prior written consent.
  • Use automated tools to scrape, crawl, or extract data from our website or Services beyond normal API usage.

8. Intellectual Property & Data Ownership

You retain full ownership of all data you upload to the Services ("User Data"). We claim no license, right, or interest in your User Data. We do not access, inspect, or use the content of your backups.

For encrypted backups, we operate on a zero-knowledge basis. Encryption keys are held exclusively by you. Our staff cannot access the content of encrypted backups.

All intellectual property rights in the Services, including the website, software, branding, and documentation, remain the exclusive property of the Operator.

9. Backup Disclaimer

This section is critically important. Please read it carefully.

THE SERVICES ARE PROVIDED AS A STORAGE FACILITY ONLY. WE DO NOT GUARANTEE THAT YOUR BACKUPS ARE COMPLETE, ACCURATE, CONSISTENT, OR RESTORABLE. YOU ARE SOLELY RESPONSIBLE FOR:

  • Configuring your backup jobs, retention policies, and backup frequency.
  • Verifying the integrity and restorability of your backups on a regular basis.
  • Maintaining independent backup copies of critical data outside of the Services.
  • Configuring client-side encryption if you require encryption at rest. We do not encrypt data at rest unless you configure client-side encryption.

Transit encryption is provided via TLS for the Proxmox Backup Server protocol and SSH for SFTP connections. The Operator does not hold encryption keys for client-side encrypted backups.

We strongly recommend that you do not rely on the Services as your sole backup destination. The Services are intended as one component of a multi-layered backup strategy (e.g., 3-2-1 or 3-2-1-1-0). You should always maintain at least one additional independent copy of your data.

We are not liable for data loss resulting from, but not limited to: user misconfiguration, incomplete backups, corrupted source data, failure to verify restores, expired retention policies, or account termination due to non-payment.

10. Service Availability

We operate the Services on a best-effort basis with a target availability of 99.9%. This target is not a binding service level agreement (SLA) and does not create any contractual entitlement to uptime or availability.

Service status is available at status.remote-backups.com.

Scheduled maintenance will be announced at least 14 days in advance. In the event of significant unplanned downtime, we may, at our sole discretion, issue account balance credits as a goodwill gesture. Such credits do not constitute an admission of liability.

11. Data Retention & Deletion

Upon account cancellation or termination, all backup data associated with your account will be deleted immediately and irreversibly (hard deletion).

Personal account information (name, email, billing records) will be retained for the duration required by applicable German law. Tax-relevant records may be retained for up to 10 years in accordance with § 147 AO (German Fiscal Code) and § 257 HGB (German Commercial Code).

Logs are retained for a maximum of 30 days.

In the event of account suspension due to non-payment, your backup data will remain stored until the account is formally removed.

There is no self-service data export. If you require assistance exporting your data, please contact support@remote-backups.com.

In the event that we discontinue the Services, we will provide advance notice to all users to allow sufficient time for data migration. We will make reasonable efforts to find a successor operator before discontinuation.

12. Sub-Processors

We use the following sub-processors in connection with the Services:

  • Stripe (US/EU, Standard Contractual Clauses in place) – Payment processing.
  • Mollie (Netherlands, EU) – Payment processing.
  • Lexoffice (Germany, EU) – Bookkeeping and invoicing.
  • Umami (self-hosted, Germany, EU) – Website analytics.

13. Privacy Policy

Your use of the Services is also governed by our Privacy Policy, available at /privacy-policy. The Privacy Policy describes how we collect, use, and protect your personal information. By using the Services, you consent to the practices described in the Privacy Policy.

14. Term and Termination

These Terms remain in effect for as long as you maintain an account with us.

You may terminate your account at any time by contacting us at support@remote-backups.com or through the account management interface. Upon termination, your data will be handled in accordance with Section 11.

We may terminate or suspend your account for the following reasons:

  • Non-payment after the 14-day retry period described in Section 6.
  • Storage of illegal content as described in Section 7.
  • Excessive system abuse that negatively impacts other users or infrastructure.
  • Any other material breach of these Terms.

Except in cases of serious breach (e.g., illegal content, security threats), we will provide at least 14 days' written notice before terminating your account. You may appeal any termination decision by contacting support@remote-backups.com.

15. Modifications and Interruptions

We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. We are not liable for any modification, suspension, or discontinuation of the Services.

We do not guarantee uninterrupted, timely, or error-free operation of the Services. Interruptions may occur due to maintenance, updates, or factors beyond our control.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes at least 30 days before they take effect by sending a notice to the email address associated with your account.

If you do not agree with the updated Terms, you have the right to cancel your account before the changes take effect. In such case, any unused prepaid balance will be refunded on a prorated basis. Continued use of the Services after the effective date of the updated Terms constitutes acceptance of the changes.

17. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to its conflict of law provisions.

The exclusive place of jurisdiction for all disputes arising out of or in connection with these Terms is Lüneburg, Germany, to the extent permitted by law.

Mandatory consumer protection provisions of the country in which a consumer habitually resides remain unaffected.

18. Dispute Resolution

We do not participate in any dispute resolution program, including proceedings before a consumer arbitration board.

19. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT OR DATA STORED THROUGH THE SERVICES.

No advice or information obtained from us, whether oral or written, creates any warranty not expressly stated in these Terms.

20. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE OPERATOR'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO THE OPERATOR IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL THE OPERATOR BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, LOSS OF BUSINESS, OR COSTS OF PROCUREMENT OF SUBSTITUTE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.

The Operator is not liable for damages resulting from:

  • User error or misconfiguration of backup jobs, retention policies, or encryption settings.
  • Failure of the User to verify the integrity or restorability of backups.
  • Failure of the User to read or act upon email notifications sent by the Operator.
  • Data loss caused by factors outside the Operator's reasonable control, including but not limited to force majeure events.

Nothing in these Terms excludes or limits liability for (a) death or personal injury caused by negligence, (b) fraud or fraudulent misrepresentation, or (c) any liability that cannot be excluded or limited under applicable law, including mandatory provisions of German law regarding intentional misconduct and gross negligence (§ 276, § 521 BGB).

21. Indemnification

You agree to indemnify, defend, and hold harmless the Operator, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law or third-party rights; or (d) any content you store using the Services.

22. Electronic Communications

By creating an account, you consent to receive electronic communications from us, including but not limited to service notifications, billing notices, maintenance announcements, and updates to these Terms. These electronic communications satisfy any legal requirement that such communications be in writing.

It is your responsibility to ensure that the email address associated with your account is current and monitored. We are not liable for any consequences arising from your failure to receive or act upon notifications sent to your registered email address.

23. Severability & Waiver

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely achieves the economic intent of the original provision.

The failure of the Operator to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

24. Contact Us

If you have questions about these Terms, please contact us:

Bennet Gallein IT Solutions UG (haftungsbeschränkt)
operating as remote-backups.com
Elbinger Str. 18
21339 Lüneburg
Germany
VAT: DE461085807
Email: support@remote-backups.com